Terms of Service
Last updated: July 13, 2026
These Terms of Service ("Terms") govern your use of the washHop mobile application and website (collectively, the "Service") operated by WashHop. By creating an account or using the Service, you agree to these Terms.
Service description
washHop connects customers with independent laundry service providers for pickup, washing, and delivery. Pricing shown in the app is an estimate until your order is reviewed and confirmed.
Your account
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate contact and pickup information.
Orders and cancellations
You may request pickup through the app subject to availability in your area. Pending pickups that have not yet been accepted by a worker may be cancelled in the app. Cancelled pickups remain in your order history. To prevent abuse, each account may cancel up to three pending pickups within any 30-day period. Once a worker accepts a pickup, cancellation may require contacting support.
Promotions and referral credits
From time to time, washHop may offer promotional credits ("washHop Bucks"), including a sign-up credit for new accounts and referral credits for inviting new customers. Unless otherwise stated, sign-up credits are limited to one per household and may not be combined with other sign-up offers. Referral credits have no limit on the number of successful referrals per account. washHop Bucks have no cash value, are non-transferable, may not be redeemed for cash, and may only be applied toward eligible orders. washHop reserves the right to modify, suspend, or discontinue any promotional offer at any time, and to deny or revoke credits obtained through fraud, abuse, or violation of these Terms.
Limitation of liability
To the fullest extent permitted by law, WashHop's total liability for any claim arising from the Service or your use of it — including lost, damaged, or delayed laundry — is limited to the lesser of (a) the amount you paid WashHop for the specific order giving rise to the claim, or (b) one hundred U.S. dollars ($100 USD) per incident. This cap does not apply where liability cannot be limited by applicable law. See our Dispute Resolution Policy for how to report service issues.
Disputes and adjustments
Billing, quality, delivery, and service issues after pickup may be reported through the in-app dispute process. See our Dispute Resolution Policy for eligibility, review steps, and outcomes. Opening a dispute requires agreement to that policy.
Account deletion
You may delete your account at any time from your profile in the app or website. Deleting your account removes your personal profile information and cancels eligible pending pickups. Order records required for business, tax, or legal purposes may be retained in anonymized form.
Acceptable use
You agree not to misuse the Service, interfere with other users, or submit false or abusive content.
Disclaimer
The Service is provided "as is" without warranties of any kind. Except as stated in the Limitation of Liability section above, WashHop is not liable for indirect or consequential damages arising from use of the Service to the fullest extent permitted by law.
Contact
Questions about these Terms may be sent to support@washhoplaundry.com.